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EXPLORING THE DIGITAL SKILLS NEEDS OF SMEs IN
HOSPITALITY & TOURISM | PROPERTY & CONSTRUCTION | RETAIL | SOCIAL CARE
Does getting up-to-speed with ‘cloud’ computing and cyber security seem daunting?
Are you unsure how to choose and use a Customer Relationship Management (CRM) database?
Would you like to make more professional use of digital marketing tools?
Do you have a legacy IT system that you need to upgrade or replace and you are not sure how?
Would you like to develop your e-commerce/ online sales and pursue international business opportunities?
Join us for a breakfast workshop where we will explore with you how the London Growth Hub and partners can develop future programmes that will support you and other SMEs answer these questions and boost your business performance in the months ahead. The insights emerging from this series of workshops, a digital survey and additional research will inform a report with recommendations on future business support to the London Growth Hub/ London Economic Action Partnership (LEAP) at City Hall.
This workshop will put a particular spotlight on ‘RetailTech’, as well as consider digital upskilling in property/ construction, hospitality & tourism and social care. With the pressures of operating and managing retail businesses as owners of retail businesses it can be difficult to find the time to test and adopt new technologies that could transform you business’ performance and profitability. Yet in today’s tough retail climate it may be critical to your survival that you embrace the potential for new store formats, client interfaces, service delivery systems and data technologies.
At The Business Xchange Hub near Croydon’s BoxPark we will hear from a RetailTech expert as well as workshop participants about the challenges you are facing on the frontline of introducing digital tech into retail, and other focus sectors. We will be inspired by insights from early digital tech adopters. And we will consider how skills might transfer from larger businesses to SMEs.
Who is the workshop for? The workshop is primarily aimed at senior decision-makers in SMEs (more than a year old) that would like to improve the use of digital/ IT across your business and influence the future of business support in London.
Limited places will be filled on first come first served basis. We ask that only one representative per business attends the workshop.